Frequently Asked Questions
Everything you need to know about your DTLR shopping experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your package's progress.
What is your return policy?
We accept returns of unworn, unwashed merchandise with original tags attached within 30 days of purchase. Please note that certain limited-release footwear may be marked as final sale.
How much does shipping cost?
Standard shipping rates are calculated at checkout based on your location. We frequently offer free standard shipping on orders over a specific dollar amount, excluding heavy or oversized items.
Are the sneakers and apparel 100% authentic?
Yes, DTLR is an authorized retailer for all brands we carry, including Nike, Jordan, Adidas, and New Balance. Every product we sell is guaranteed to be 100% authentic.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer flexible payment options through services like Klarna and PayPal.
Can I cancel or change my order?
To ensure fast delivery, we begin processing orders immediately. As a result, we are unable to cancel or modify an order once it has been placed. Please double-check your size and shipping address before confirming.